What a joke. A day after the launch of the iPhone in NZ, Vodafone is still unable to process the accounts. I’ve been told that their system has crashed and there are no new activations at all.
My hopes we slightly elevated when late yesterday afternoon I received a call from Vodafone for one of the stages of account activation. But since then there’s been nothing, and nobody is getting activated.
So you’ve known for months that you’ll be the exclusive reseller of the coolest new toy in town, and you’ve known from previous hype that this was going to be big. All week long you’ve done sod all to make the fans happy. You’ve introduced the most expensive plans in the world. You have the stingiest data limits. You can’t go pre paid, you piss off your other pre-pay customers, and all week long you send “Guy Smiley” marketing manager on the telly telling us everything is ok and cool.
Vodafone this is a joke, it’s embarrassing and it’s pathetic. How does such a massive telco with such a dominant market share and apparently global expertise manage to spend the whole week looking like a 3rd rate operation?
How many other shops do you walk into spending close to a grand and walk out with nothing, even though it’s there in front of you, all because customer service can’t process you.
Only those on existing plans have been able to walk out of the store with their phones, and the rest of us have been left looking at our shiny boxes wondering how the folk in New York and LA some 18hrs behind us are getting on having fun with their new iPhones.
the Kiwi iPhone experience 
Well said. You’d think for the price they’re charging, they could easily afford one new customer support person per purchase!!